Shipping Policy
All deliveries are performed by third-party carriers and not PaverDrop. The freight company may contact you about arranging your delivery services which may include status updates by automated phone call, email and/or text message. Most product will arrive on a wooden pallet, which can be 4’ x 4’ or larger. Items may arrive in multiple shipments. Standard Delivery is CURBSIDE. This means that the product will be delivered close to the curb. Standard Delivery is not in the garage, inside the home or around the back of the property. Subject to driver’s discretion, the driver may place the product as close as they can to the jobsite. It is the customer’s responsibility to move product from the curb to their home or jobsite in a timely fashion.
Should any of the conditions below apply to your delivery destination, you will need to contact Customer Care within 24 hours of placing your order by emailing info@paverdrop.com:
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Delivery destination is an apartment complex or high rise
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Is located on the 2nd floor or higher of a building, apartment, and/or condominium
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Does not allow semi-trailer access
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Does not have a turnaround for a semi-trailer
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Has low hanging power lines and/or trees
We're unable to ship items to: AK, GU, HI, PR, VI, or foreign countries.
Return Policy
If you are not 100% satisfied with your purchase, PaverDrop is happy to accept returns within 90 days of your order. Please call or email info@PaverDrop.com with 'RMA Request' as the email title and include your order number and reason for return. You will receive instructions within 2 business days. In order for us to continue to be able to offer affordable prices and flat-rate shipping options, a 15% restocking fee is assessed on all returns. PaverDrop is not responsible for return shipping. The customer is solely responsible for all return shipping costs and arrangements. You can use any freight carrier you choose. Final sale or clearance items are non-refundable purchases. Pool Coping tiles and any other custom tiles are non-refundable. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well - our products are fragile and we highly recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.